Policies

Terms & Conditions

These Terms & Conditions govern your use of the We Know Pets website and services. By accessing or using our website, you agree to be bound by these terms.

Privacy & Use of Information

We may use the information you provide to communicate with you about updates, newsletters, and promotions that may be of interest.

We Know Pets does not sell or trade your personal information to third parties. Your information may only be shared:

• With trusted third-party service providers to deliver services you have requested

• Where required or authorised by law

By using our website, you consent to the collection and use of your information in accordance with these terms.

Intellectual Property & Copyright

All content on this website, including text, images, logos, and design, is the property of We Know Pets unless otherwise stated and is protected under the Copyright Act 1968 (Cth) and other applicable laws.

You may not reproduce, distribute, or use any content for commercial purposes without prior written permission from We Know Pets.

For permission requests, please contact: admin@weknowpets.com.au

Website Use & Disclaimer

Your use of this website is at your own risk. While we take care to ensure accuracy, the website may contain errors or outdated information.

We make no warranties or representations regarding:

• The accuracy or completeness of content

• The availability or uninterrupted access to the website

To the extent permitted by law, We Know Pets is not liable for any loss or damage arising from your use of this website.

Important:
Information provided on this website is general in nature and is intended as a guide only. For advice regarding your pet’s health, always consult a qualified veterinary professional.

Products & Liability

All products are sold subject to applicable manufacturer warranties.

We Know Pets is not liable for:

• Misuse or incorrect use of products

• Manufacturer faults (these are covered under the manufacturer’s warranty)

• Outcomes relating to the use of products, including livestock or animal health

Website Security & Viruses

While we take reasonable precautions, we cannot guarantee that our website or downloads are free from viruses or harmful components.

You use this website at your own risk and are responsible for ensuring appropriate security measures are in place.

Third-Party Links

Our website may contain links to third-party websites.

We Know Pets does not control or endorse these websites and is not responsible for their content, availability, or practices.

Pricing

All prices listed on our website are in Australian Dollars (AUD) and include GST where applicable.

The price displayed at checkout is the final price payable.

We Know Pets is not responsible for pricing shown on external websites or third-party platforms.

Product Descriptions

We aim to ensure all product descriptions, images, and details are accurate. However, variations may occur due to factors outside our control.

If you are not satisfied with a product, you may return it in accordance with our Returns Policy.

Orders, Changes & Cancellations

If you need to amend or cancel an order, please contact us as soon as possible on 02 4862 1175.

We cannot guarantee changes once an order has been processed or dispatched.

Customers are responsible for ensuring all order details are correct at the time of purchase.

GST, Taxes & International Orders

• Australian orders include GST (10%)

• International orders are exempt from Australian GST but may be subject to local taxes and duties

Any customs duties, taxes, or import fees are the responsibility of the customer.

We are required by law to declare the full value of goods and cannot mark items as “gifts”.

Changes to These Terms

We Know Pets reserves the right to update these Terms & Conditions at any time.

Changes will be effective immediately upon being published on this website.

 

Privacy Policy

At We Know Pets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the terms of this Privacy Policy.

What Personal Information We Collect

We may collect personal information that identifies you, including:

• Name

• Address (billing and delivery)

• Email address

• Phone number

• Purchase history

• Any information you provide through enquiries, forms, or communications

We may also collect limited technical information such as:

• IP address

• Browser type and device information

• Pages visited and time spent on our website

• Referring website

This information helps us improve your experience and our services.

How We Collect Your Information

We collect personal information in a number of ways, including when you:

• Make a purchase online or in-store

• Join our loyalty or rewards programs

• Subscribe to our newsletter or SMS communications

• Contact us with an enquiry

• Participate in promotions, events, or competitions

• Visit our website (via cookies and analytics tools)

How We Use Your Information

We use your personal information to:

• Process and deliver orders

• Communicate with you about your orders or enquiries

• Provide customer support

• Send marketing communications (where you have opted in)

• Improve our website, products, and services

• Prevent fraud and maintain security

You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.

Disclosure of Personal Information

We do not sell or trade your personal information.

We may disclose your information to trusted third parties where necessary to provide our services, including:

• Payment processors

• Delivery and logistics providers

• Marketing and communication platforms (e.g. email or SMS services)

• IT and website service providers

These third parties are required to handle your information securely and only for the purposes we specify.

We may also disclose your information where required by law.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes secure systems, restricted access, and industry-standard security measures.

However, no method of transmission over the internet is completely secure, and you provide information at your own risk.

Online Ordering & Payment Security

We prioritise secure transactions. Our online store uses secure payment gateways and PCI-compliant systems to protect your payment information.

We do not store your full credit card details.

Cookies & Website Analytics

Our website may use cookies and similar technologies to:

• Improve functionality and user experience

• Analyse website traffic and performance

• Personalise content and advertising

You can manage or disable cookies through your browser settings.

Accessing & Updating Your Information

You have the right to access and request correction of your personal information.

To do so, please contact us using the details below.

Complaints

If you believe your privacy has been breached, please contact us and we will investigate your complaint.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner:

• Phone: 1300 363 992

• Website: www.oaic.gov.au

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website and take effect immediately upon posting.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

We Know Pets
Phone: 02 4862 1175
Email: admin@weknowpets.com.au